Refund policy

Return & Refund Policy

At Vaulted Mana, we want you to feel confident when purchasing trading cards and collectibles from us. Because the condition and sealed status of collectible products can significantly affect their value, certain items have specific return requirements.

Returns

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received and include any original packaging.

Please contact us at support@vaultedmana.com before returning an item. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Trading Card Singles

Individual trading cards may be returned within 14 days of delivery provided they are returned in the same condition in which they were received.

Cards that have been altered, damaged, played, marked, or otherwise changed after delivery are not eligible for return.

Because trading card prices fluctuate, we do not provide refunds or price adjustments solely because the market value of a card changes after purchase.

Sealed Trading Card Products

Unopened trading card products may be returned within 14 days of delivery if they remain in their original factory-sealed condition.

Opened products are not eligible for return or refund. This includes, but is not limited to, booster packs, booster boxes, Elite Trainer Boxes, bundles, tins, collection boxes, Commander decks, and other sealed trading card products once their original factory packaging or seal has been opened or removed.

We cannot guarantee the contents, card values, pull rates, rarity, or specific cards contained within sealed trading card products. Receiving cards of lower value than the purchase price of a sealed product is not grounds for a return or refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, contains an incorrect item, or has another fulfillment issue, contact us at support@vaultedmana.com as soon as possible and include your order number and photographs of the item and shipping packaging when applicable.

We will review the issue and work with you on an appropriate resolution.

Damage to the outer shipping package alone does not necessarily qualify an item as damaged if the purchased product itself arrived undamaged.

Card Condition

We make reasonable efforts to accurately represent the condition of individual trading cards.

Minor differences in condition assessment may occur. If you believe a card was materially misrepresented, please contact us within 14 days of delivery with your order number and photographs of the card.

Non-Returnable Items

The following items are not eligible for return:

Opened trading card products or booster packs
Products with broken or removed factory seals
Items damaged or altered after delivery
Gift cards
Items specifically identified as final sale

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@vaultedmana.com.

We will make reasonable efforts to accommodate cancellation requests, but orders that have already been processed or shipped cannot be guaranteed to be canceled.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error by Vaulted Mana or the product arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

For returns resulting from an incorrect item or other error by Vaulted Mana, we will provide instructions for the return and cover reasonable return shipping costs when applicable.

We strongly recommend using a trackable shipping method when returning valuable trading cards or collectibles. Vaulted Mana is not responsible for return shipments that are lost or damaged before they are received by us.